Blur Haus
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Questions

Before you book.

The things people ask on a discovery call, answered here so you can read them at your own pace. Anything not covered, ask on the call.

Getting started
What exactly does Blur Haus Media do?

We are a short-form video and content studio for beauty and wellness businesses. We shoot, we edit, we deliver finished video built for Reels, TikTok, and Shorts. On our Meta Ads packages we also build and run the ads that video goes into.

The short version: we shoot, we edit, you post. On the higher tiers we can post for you too.

Who do you work with?

Med spas, skin and aesthetics practices, and beauty pros. Brooke trained in cosmetology before she ever picked up a camera, so the work is built around how a practice actually runs, not a generic social media template.

What happens on a discovery call?

It is a free 15 minute call. No pitch, no pressure. We talk through what you are trying to build, what is frustrating about your content right now, and what cadence would actually move the needle. If it is a fit, you get a written proposal after. If it is not, we will tell you that too.

Do you post the content for us?

By default, no. You post. But you can add Social Management to any package for $497 a month and we take it over completely: posting across Instagram, Facebook, TikTok, and YouTube Shorts, captions written, hashtags researched, and the calendar scheduled a month ahead. You never log into a scheduler. It is already included in The Crystal.

Add-ons
What are the add-ons and do I need them?

There are two. Social Management at $497 a month means we post everything for you and you never touch a scheduler. Automations & Lead Gen at $500 to set up plus $297 a month is the follow-up layer: keyword DMs, missed-call text back, comment-to-booking flows, landing pages, and CRM follow-up.

You do not need either one to work with us. They exist because content brings people in and something still has to catch them. If you are already posting consistently and answering every DM within minutes, skip them.

Can I add them to any package?

Yes. Both stack onto any membership, any ads tier, or a production. Both are already included in The Crystal, so there is nothing to add there.

What does the setup fee on Automations cover?

The one-time $500 covers the actual build: mapping the flows, writing them, connecting them to your booking system, and testing. The monthly covers monitoring, adjustments, and keeping everything working when platforms change their rules, which they do.

Can I cancel an add-on without cancelling my package?

Yes. Either add-on can be stopped with 30 days notice and your main package continues untouched.

Commitment and money
Why is there a 3-month minimum?

Content compounds. One month is a vibe check. Two months you start seeing what hits. Three is where the strategy actually proves out. The minimum protects you from quitting right before it starts working.

What if I need to skip a month?

That is fine. You are not billed for a skipped month, and it does not count toward your three paid months. We pick back up and finish the term whenever you are ready. No penalty either way.

How does payment work?

The first month is due at signing, before the first shoot. After that it is the same day each month, charged automatically. Payments more than 5 days late carry a 5% late fee, and after 10 days unpaid services pause until it is cleared.

Do you offer discounts?

Pricing is consistent for everyone. We do not discount. It keeps the model sustainable and it is fairer to the clients who already said yes.

What if I am not ready to commit monthly?

The Glimpse is a single session with no commitment. One shoot, a few finished videos, and you see the quality and the process before deciding on anything ongoing.

Is ad spend included in the Meta Ads packages?

No. Your ad budget is separate from our fee and you pay Meta directly from your own account. You own the account, the data, and the audiences. Below $1,000 a month Meta does not get enough data to optimize, which is why that is the floor.

Deliverables and process
What exactly do I get each month?

It depends on the tier, but every membership includes a shoot at your space, fully edited short-form videos, and vertical 9:16 format built for Reels, TikTok, and Shorts so it travels across platforms without a re-edit.

Before every shoot you get a written overview of what we are planning to film, so you can weigh in before we shoot instead of after.

How fast is turnaround?

5 business days on The Studio and The Loft. 48 hours on The Full Haus VIP. Production and ads timelines are set per project.

How many revisions do I get?

Two rounds per video are included. Think text overlay changes, a music swap, a small trim. Beyond that it is $50 a round, and anything that is really a re-shoot or a new cut gets quoted separately.

Can I reschedule a shoot?

Yes. One reschedule per confirmed shoot at no charge with 48 hours notice. Less notice than that, or a no-show, and the session is forfeited for that month with no refund or rollover. Shoots need to be booked at least 48 hours out.

If we ever need to move a session on our end, you get rescheduled at no charge with priority booking.

What if nobody at my practice wants to be on camera?

Completely normal. We build around hands, process footage, transformations, and behind-the-scenes work that does not require anyone to be the face of it. Anyone who does want to be featured simply gets featured more.

Ownership and legal
Who owns the content?

You get a perpetual license to everything we deliver, and it does not expire when the agreement ends. Anything already delivered stays fully yours to use indefinitely. We keep ownership of the raw footage and project files.

Do you need releases from people who appear on camera?

Yes. If a staff member, client, or anyone else appears on camera, you are responsible for a signed release from them before we film. We provide a simple one-page template. It takes about 30 seconds per person.

Can I use the videos in ads?

Yes. The license covers your marketing use, including paid ads, your website, and email.

If something changes
What if I want to cancel?

After the initial three months, either side can end it with 30 days written notice. An email is enough. During the first three months, cancellation happens only for cause, meaning one of us seriously drops the ball and does not fix it within 10 days of being told.

I tried a content person before and it did not work out.

We hear that a lot. The useful question is what specifically did not work: the content itself, the communication, or the results. Bring that to the call and we will tell you honestly whether we would do it differently.

Can I see examples of your work?

Yes. Ask on the call or by email and we will send work that shows the editing style and the quality bar, plus a strategy outline for what your first shoot would look like.

Still have questions

Ask them on a call.